Terms of Service | Brittani AI

These Terms of Service ("Terms") govern your access to and use of the Brittani AI application and services (the "Service") operated by Brittani AI ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Description of Service

Brittani AI is a technology platform that assists licensed real estate professionals with transaction coordination tasks. The Service uses artificial intelligence to:

Extract and summarize information from contract documents
Classify and organize transaction-related emails
Draft email communications for your review and approval
Track deadlines and milestones
Send notifications about transaction events
Provide conversational AI assistance for deal-related questions

IMPORTANT: The Service is a technology tool powered by artificial intelligence. AI is probabilistic and may produce incorrect results. You must independently verify all outputs before relying on them.

2. Eligibility and Account Registration

To use the Service, you must:

Be at least 18 years of age
Be a licensed real estate professional or work under the supervision of one
Provide accurate and complete registration information
Maintain the security of your account credentials

You are responsible for all activity under your account. Notify us immediately at support@brittani.ai if you suspect unauthorized access.

3. Subscription and Payment

The Service is offered on a subscription basis. By subscribing, you agree to pay the applicable fees as described at the time of purchase. Subscriptions automatically renew unless cancelled before the renewal date. Fees are non-refundable except as required by law or as otherwise stated in a promotional offer.

4. AI Features — Important Disclaimers

4.1 AI Is Not Infallible

The Service uses artificial intelligence (AI) to analyze documents, process emails, generate text, and provide information. AI is probabilistic technology. AI-generated outputs, including but not limited to extracted dates, contract summaries, email classifications, draft communications, deadline calculations, and chat responses:

(a) May contain errors, inaccuracies, or omissions, even when they appear detailed or specific;
(b) May not reflect current, complete, or correct information;
(c) Are provided as suggestions and assistive tools only;
(d) Are NOT professional real estate, legal, financial, or compliance advice;
(e) Must be independently verified by you before being relied upon or acted upon.

4.2 Your Responsibility to Verify

YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND APPROVING ALL AI-GENERATED OUTPUTS BEFORE RELYING ON THEM, SENDING THEM TO THIRD PARTIES, OR MAKING ANY BUSINESS DECISIONS BASED UPON THEM. YOUR USE OF AI FEATURES IS AT YOUR SOLE RISK.

4.3 Human Review Requirement

The Service is designed to operate with human oversight. Certain features, including email drafting and outbound communications, require your explicit review and approval before execution. You agree that:

(a) You will not attempt to circumvent or bypass any human review mechanisms;
(b) By approving an AI-generated output for sending or acting upon it, you accept full responsibility for that output;
(c) The approval mechanism does not relieve you of the obligation to independently verify accuracy;
(d) Once you approve and send a communication, it is treated as your communication, not ours.

5. Not Professional Advice

The Service is an administrative technology tool. It does NOT provide and is NOT a substitute for:

(a) Legal advice from a licensed attorney;
(b) Real estate advice from a licensed broker;
(c) Financial or tax advice from a licensed accountant or financial advisor;
(d) Title or escrow services from a licensed provider;
(e) Professional compliance or regulatory guidance.

You should not rely on the Service as your sole source of information for critical deadlines, contractual obligations, regulatory requirements, or transaction decisions. You remain solely responsible for all professional judgments and decisions regarding your real estate transactions.

6. User Responsibilities

You acknowledge and agree that:

(a) You will review all AI-generated content before relying on or acting upon it;
(b) You will not use the Service as your sole system for tracking critical deadlines;
(c) You will maintain your own independent records of transaction deadlines and obligations;
(d) You exercise your own professional judgment in all transaction decisions;
(e) You will verify contract data extracted by AI against original documents;
(f) You will review and approve all communications before they are sent on your behalf;
(g) You will keep your contact information current and ensure notification delivery channels are configured;
(h) You are responsible for the accuracy and legality of all information you input;
(i) You have authority to input third-party contact information and send communications on deals you manage.

7. Notification Delivery

The Service may send notifications via SMS, email, or in-app alerts. You acknowledge and agree that:

(a) Delivery depends on third-party providers over which we have no control;
(b) We do not guarantee delivery, timeliness, or receipt of any notification;
(c) SMS messages may be delayed, undelivered, or blocked by carriers;
(d) You are solely responsible for monitoring deadlines through multiple means;
(e) We shall have no liability for missed deadlines or failed transactions resulting from undelivered notifications.

THE SERVICE'S NOTIFICATION FEATURES ARE A CONVENIENCE AND SUPPLEMENTAL TOOL. THEY ARE NOT A SUBSTITUTE FOR YOUR OWN PROFESSIONAL DEADLINE TRACKING AND CALENDAR MANAGEMENT.

8. Email Processing and Communications

You acknowledge and agree that:

(a) Email classification and categorization by AI may be incorrect;
(b) Email summaries may omit important details or mischaracterize content;
(c) Draft emails generated by AI may contain errors;
(d) You must review and approve all draft communications before sending;
(e) We are not responsible for emails not processed, misclassified, or delayed;
(f) You remain solely responsible for all communications sent from your account;
(g) We shall have no liability for consequences of incorrect email processing.

9. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Violate fair housing laws, anti-discrimination laws, or real estate licensing regulations
Send spam, unsolicited communications, or harassing messages
Attempt to reverse engineer or access the Service's source code
Interfere with or disrupt the Service's infrastructure
Use the Service to compete with Brittani AI
Share account credentials or allow unauthorized access
Circumvent rate limits, security measures, or access controls
Input false information or facilitate fraud

10. Intellectual Property

The Service is owned by or licensed to Brittani AI. You retain ownership of all content you upload or create. By using the Service, you grant us a limited license to process your content solely to provide the Service. You may use AI-generated outputs in connection with your transactions.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BRITTANI AI DOES NOT WARRANT THAT: (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) AI-GENERATED OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, OR CORRECT; (d) NOTIFICATIONS WILL BE DELIVERED TIMELY OR AT ALL; (e) THE SERVICE WILL CORRECTLY IDENTIFY ALL DATES, DEADLINES, OR TERMS FROM DOCUMENTS; (f) EMAILS WILL BE CORRECTLY CLASSIFIED OR MATCHED TO TRANSACTIONS.

13. Limitation of Liability

IN NO EVENT SHALL BRITTANI AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS OR REVENUE; LOST COMMISSIONS OR REFERRAL FEES; MISSED DEADLINES OR EXPIRED CONTINGENCIES; FAILED OR DELAYED TRANSACTIONS; DAMAGE TO BUSINESS RELATIONSHIPS OR REPUTATION; LOSS OF DATA; OR COST OF SUBSTITUTE SERVICES — WHETHER BASED IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL BRITTANI AI'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow certain limitations. In such cases, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless Brittani AI from any claims, damages, losses, or expenses arising from:

(a) Your use of the Service;
(b) Your violation of these Terms;
(c) Your violation of any third-party rights;
(d) Any reliance on AI outputs without verification;
(e) Communications you approved and sent through the Service;
(f) Any third-party claim related to transactions you managed using the Service.

15. Termination

You may cancel your subscription at any time. We may suspend or terminate access for Terms violations. Upon termination, your data is retained for 30 days, then deleted per our Privacy Policy. Sections 4, 5, 6, 12, 13, 14, and 17 survive termination.

16. Modifications

We may update these Terms with at least 30 days notice. Continued use after the effective date constitutes acceptance.

17. Dispute Resolution

Before filing any formal dispute, contact legal@brittani.ai for informal resolution (30-day period). Unresolved disputes shall be resolved by binding arbitration under JAMS Streamlined Rules in the State of Florida.

CLASS ACTION WAIVER: You and Brittani AI each waive the right to participate in class actions or representative proceedings.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions.

19. General Provisions

Severability: If any provision is unenforceable, the rest remains in effect.
Entire Agreement: These Terms plus our Privacy Policy constitute the full agreement.
Waiver: Failure to enforce a provision does not waive it.
Assignment: You may not assign without consent. We may assign in connection with M&A.

20. Contact

If you have questions about these Terms, please contact us at:

Brittani AI
Email: legal@brittani.ai
Website: brittani.ai